Refund policy

The short version

If something arrives damaged, misprinted or wrong, tell us within 30 days and we will replace it free. You will not need to send it back - a photo is enough.

Change of mind

Our canvases, shirts and hoodies are printed for you after you order, so we cannot resell a returned one. That means we do not accept change-of-mind returns on printed items. Please check the size guide before you order, and if you are unsure between two sizes just email us and we will help.

Jewellery and gifts can be returned within 14 days of delivery if they are unused and in their original box. Return shipping is yours to cover. Once it arrives back with us we will refund you within 5 business days.

Damaged or wrong items

Email us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement at no cost to you, or refund you in full if you would rather.

Lost parcels

If tracking says delivered but you do not have it, check with your neighbours and building first, then email us. If it is genuinely lost in transit we will replace it.

Cancellations

We can cancel an order before it goes into production - usually within a few hours of ordering. Email us as soon as you can and we will try to catch it.