The short version
If something arrives damaged, misprinted or wrong, tell us within 30 days and we'll replace it free. You won't need to send it back — a photo is enough.
Change of mind
Our canvases, shirts and hoodies are printed for you after you order, so we can't resell a returned one. That means we don't accept change-of-mind returns on printed items. Please check the size guide before you order, and if you're unsure between two sizes just email us and we'll help.
Jewellery and gifts can be returned within 14 days of delivery if they're unused and in their original box. Return shipping is yours to cover. Once it arrives back with us we'll refund you within 5 business days.
Damaged or wrong items
Email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement at no cost to you, or refund you in full if you'd rather.
Lost parcels
If tracking says delivered but you don't have it, check with your neighbours and building first, then email us. If it's genuinely lost in transit we'll replace it.
Cancellations
We can cancel an order before it goes into production — usually within a few hours of ordering. Email us as soon as you can and we'll try to catch it.
How to reach us
Use the contact page and we'll get back to you. You'll hear from a person, not a bot.